Information We Collect

When you interact with Signal-Bond, we gather certain information to provide you with quality educational services. Here's what we collect and why it matters.

Information You Give Us Directly

This includes data you provide when signing up for courses, contacting us, or participating in our programs:

• Your name, email address, and phone number for account creation and communication
• Payment details when you enroll in paid programs (processed through secure third-party services)
• Portfolio work and project submissions for course evaluation
• Feedback and questions you send us through contact forms or support channels
• Career information when you apply for career development programs

Information We Collect Automatically

Like most websites, we automatically collect technical data when you visit our platform. This helps us improve the user experience and fix problems quickly.

• Device information such as browser type, operating system, and screen resolution
• IP address and general location data (city and country level only)
• Pages you visit and how you navigate through our site
• Time spent on different sections of our platform
• Referral sources that brought you to our website

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing educational services.

Educational Service Delivery

• Providing access to course materials and learning resources you've enrolled in
• Tracking your progress through courses to help you stay on track
• Evaluating your assignments and providing feedback on your work
• Issuing certificates and credentials when you complete programs
• Recommending relevant courses based on your learning history

Communication and Support

• Sending you important updates about courses you're taking
• Responding to your questions and support requests
• Notifying you about new programs that match your interests
• Sharing educational content and industry insights you've opted to receive

Platform Improvement

We analyze how people use our platform to make it better. This includes identifying technical issues, understanding which content helps students most, and improving navigation. All analysis uses aggregated data whenever possible.

Data Sharing and Third Parties

We don't sell your personal information to anyone. Period. But we do work with certain service providers who help us run our educational platform.

Service Providers We Work With

• Payment processors for handling enrollment fees securely
• Email service providers for sending course updates and communications
• Cloud storage services for hosting course materials and student work
• Analytics tools to understand how our platform is being used
• Customer support platforms for managing your inquiries efficiently

These partners are contractually required to protect your data and can only use it for the specific services they provide to us. They can't use your information for their own purposes.

Legal Requirements

We may disclose your information if required by Taiwan law, court order, or government regulation. We'll notify you about such requests unless legally prohibited from doing so.

Data Security and Protection

Protecting your information is something we take seriously. We've implemented multiple layers of security to keep your data safe.

Technical Safeguards

• All data transmission is encrypted using industry-standard SSL/TLS protocols
• Personal information is stored on secure servers with restricted access
• Regular security audits and vulnerability assessments
• Automated backup systems to prevent data loss
• Multi-factor authentication for staff accessing student data

Organizational Measures

Our team receives regular training on data protection. Only employees who need access to your information to perform their jobs can view it. We maintain strict internal policies about data handling and regularly review these practices.

That said, no system is completely foolproof. While we work hard to protect your data, we can't guarantee absolute security. If we become aware of any security breach affecting your personal information, we'll notify you promptly as required by Taiwan law.

Data Retention and Deletion

We don't keep your information forever. Here's how long we retain different types of data and why.

Active Student Data

While you're enrolled in courses or actively using our platform, we maintain your account information and learning history. This allows you to pick up where you left off and access your completed coursework.

After Course Completion

We keep your enrollment records and certificates for seven years after course completion. This allows us to verify your credentials if needed and comply with educational record-keeping requirements under Taiwan regulations.

Account Deletion

If you close your account, we'll delete or anonymize your personal information within 90 days, except for data we're legally required to retain. Some information, like payment records, must be kept for tax and accounting purposes as mandated by Taiwan law.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access and Review

You can request a copy of the personal information we hold about you at any time. We'll provide this within 15 days of your request in a commonly used electronic format.

Correction and Updates

If any of your information is incorrect or outdated, you can update it directly through your account settings or contact us to make changes. We'll update your information promptly.

Data Portability

You can request an export of your learning data, including course progress and completed work, in a structured format that you can transfer to another service.

Deletion Requests

You can request deletion of your personal information. We'll honor this request except where we have legitimate legal reasons to retain certain data, such as maintaining academic records or complying with financial regulations.

Marketing Communications

You can opt out of promotional emails at any time using the unsubscribe link in our messages. You'll still receive essential communications about courses you're enrolled in.

International Data Transfers

While Signal-Bond operates in Taiwan, some of our service providers may process data outside Taiwan. When this happens, we ensure these transfers meet Taiwan's data protection requirements.

We only work with international service providers who maintain adequate data protection standards and have signed agreements committing them to protect your information according to Taiwan law standards.

Children's Privacy

Our services are designed for adults and professionals. We don't knowingly collect information from anyone under 16 years old. If you're under 16, please don't register for our services or provide us with any personal information.

If we discover we've accidentally collected information from someone under 16, we'll delete it immediately. Parents or guardians who believe we may have information about a child should contact us right away.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and post a notice on our platform.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically to stay informed about how we're protecting your information.